I received a letter, email, phone call or message saying I’ve won a lottery prize. Is it a scam?

You cannot win a lottery without participating or buying a ticket, so if you receive a letter, email, phone call, or message saying you have won a lottery you haven’t entered then it is almost certainly a scam. If there is any doubt about whether the correspondence you have received is a scam, then it is best not to respond.

If you have any questions about a letter, email, phone call, or message you have received, then do not hesitate to contact our Customer Experience Team by email to [e-mail] for further assistance.