Why has my withdrawal request been refused?

If your withdrawal request has been refused, you will receive an email from our Customer Experience Team explaining why the request has not been accepted. Common reasons for a refused withdrawal request include attempting to withdraw to a different payment method than the one you used to deposit funds or requesting to withdraw an amount that is larger than allowed.

If you have any questions about why a withdrawal was refused, please contact our Customer Experience Team by email to [e-mail].