Although we love having you around, if you think you need a time out you can always choose between a “Temporarily pause” or a “Suspend Access”:
Temporarily pause: This “Temporary Suspension” is a short break which gives you the option of suspending your access to your Jackpot.com account for a predefined period, ranging from 24 hours up to 1 month. During the selected period, you will not be able to log into your account nor carry out any transaction on Jackpot.com. After the period has elapsed, the “Temporarily pause” shall be automatically removed, and you will be able to access your Jackpot.com account and carry out any transactions exactly from where you left it.
Suspend Access: This option is a longer break which allows you to suspend your access to your Jackpot.com account for a predefined period, ranging from three (3) months up to lifetime. If you chose the Suspend Access option, your account shall be suspended for a minimum period of three (3) months. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the expiry of your Suspend Access period, you will need to contact our Customer Experience Team to request the removal of your Suspend Access and reopening of your Jackpot.com account, which shall be effective after 24 hours.
You can configure these options by visiting the Responsible Gambling section of your account.
If you require help in taking a break, contact our Customer Experience Team who will gladly assist you through the process by email to email@example.com.